Client Service Support Specialist

Deutsche Bank
Full time | Full day

Client Service Support Specialist

Posted 14 October by Deutsche Bank

  • Mumbai

Position Overview
About Deutsche Bank
Positive Impact. It's what drives us. More than a claim, this describes the way we do business.
Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.
We're committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you'll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we're driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
Corporate Bank
At the heart of Deutsche Bank's client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under child care assistance benefit (gender neutral)
  • Flexible working arrangements
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Responsibilities
  • Provides support to Corporate clients on all day-to-day, service related queries applying the highest standards
  • Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines
  • Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients
  • Coordinates and aligns closely with offshore Implementation Team
  • Provides technical support for electronic banking platforms and self-service apps
  • Escalates issues to onshore teams in timely manner to manage client expectation & relationship
  • Escalates issues with respective L2 / L3 support teams if needed
  • Work closely with onshore teams on E2E procedures and processes
  • Prepares and provides MIS reports, internally / externally
  • Contributes to Continuous Improvement activities leading to operational efficiencies
  • Conducts client reviews and works towards closure of issues/complaints

Requirements
  • Graduate with 3-6 years in servicing corporate clients or in a financial institution
  • Basic analytical skills, ability to exercise flexibility with regards to production problem solving
  • Excellent communication skills, fluent in English and preferably local language
  • Excellent team worker, able to work in virtual global teams and a matrix organization
  • Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering
  • Open minded, able to share information, transfer knowledge and expertise to team members
  • Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective
  • Experience in electronic banking support is an advantage

How we'll support you
  • Training and development to help you excel in your career
  • Flexible working to assist you balance your personal priorities
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about diversity and inclusion at Deutsche Bank.

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