Incident Management Lead - #1513733

Role- Incident & Problem Management Lead

Location- Pan India

Required Skills-

• More than 7 years of significant work experience leading Incident & Problem Management in large and complex environment, preferably in the pharmaceutical industry.
• Good communication skills, awareness of the development life cycle, and supporting production services, including best practice IT management (e.g. Change Management, Incident Management, etc.).
• A fundamental knowledge of ITIL processes and how they are applied within an IT Service management department.
• Understanding of change and risk management within a complex operational environment
• Exceptional experience in customer facing roles
• Extensive experience with modern technology understanding including cloud service, virtual networks/systems
• Considerable experience working virtually in a globally dispersed team
• Strong communication and influencing skills with the ability to communicate complex technical information to all stakeholders
• The ability to create consensus and understanding within virtual teams.
• Ability to work under their own initiative, in support of a strategic end goal.