Incident Management Lead - #1513733

Tata Consultancy Services (TCS)

Date: 1 week ago
City: Mumbai
Contract type: Full time
Work schedule: Full day
Tata Consultancy Services (TCS)

Role- Incident & Problem Management Lead

Location- Pan India

Required Skills-

  • More than 7 years of significant work experience leading Incident & Problem Management in large and complex environment, preferably in the pharmaceutical industry.
  • Good communication skills, awareness of the development life cycle, and supporting production services, including best practice IT management (e.g. Change Management, Incident Management, etc.).
  • A fundamental knowledge of ITIL processes and how they are applied within an IT Service management department.
  • Understanding of change and risk management within a complex operational environment
  • Exceptional experience in customer facing roles
  • Extensive experience with modern technology understanding including cloud service, virtual networks/systems
  • Considerable experience working virtually in a globally dispersed team
  • Strong communication and influencing skills with the ability to communicate complex technical information to all stakeholders
  • The ability to create consensus and understanding within virtual teams.
  • Ability to work under their own initiative, in support of a strategic end goal.

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